CONTACT US

EMAIL


PHONE AND WHATSAPP


COMPANY LOCATION

125# XianYuan Road, Xiantao City, Hubei, China

Please read our FAQ and feel free to contact us if you have any further questions.

FREQUENTLY ASKED QUESTIONS

Do you offer free mock up design?

Yes, We offer free mock up design.

What format of design or logo you need?

CDR, AI, EPS, PSD or PDF. High resolution JPG is acceptable as well.

What's your MOQ?

No MOQ! We believe in the power of personalized sportswear and want every athlete to have access to it — even if they only need a single piece. However, teams and groups can take advantage of our attractive tiered pricing when ordering in larger quantities.

How long will it take to receive my order?

Since Tonton focuses exclusively on fully custom-made uniforms and apparel, we do not keep stock — every item is produced to order. Production typically takes around 5–15 days.

Do you accept a rush order?

We accept rush order(within 7 days), 20%-50% rush fee needs to be added for worker's overwork.

Can I modify or cancel my order after it has been placed?

Once your order has been finalized and approved, cancellations are no longer possible. However, we can accommodate simple additions to your order. Please note that any modifications may impact the delivery timeline. Items with personalization cannot be canceled once the customization process has started.

Do you have any guarantee about products and delivery?

Yes, we have quality and delivery time guarantee.
About quality: If the quality problems caused by us, we would like to try our best to reduce the loss of customers, and provide the best solutions, such as giving appropriate compensation or remake the wrong products within 7 working days.
As for delivery time, we understand the importance of timely delivery for your business. We maintain open communication with our clients and strive to meet the agreed-upon delivery dates.